Becoming Our Best
MAGIC WORDS II
A friend, upon reading my recent BOB about magic words said that I needed to give more depth of explanation. He was right. Here are some thoughts that may help clarify what needs to be done:
LISTENING
• Give the speaker your full attention. That means body language, no preconceived notions of what will be said and waiting to hear all that is said before responding.
• Repeating back your understanding of what was said helps with clarity and gets better results.
• "That's really interesting / difficult /challenging" is a better response than just answering by "shooting from the hip".
• You can ask for time to think about it before answering. That indicates that you are intelligent and thoughtful.
• If it's an emergency, say a prayer or ask the universe what's the best to do. Then act!
OPEN QUESTIONS
• Think about what kind of response you need. If it's information and context, start with Who, What, when, Where and Why / How (The 5W's)
• The five W's will get the conversation started. Think in advance about what information you will need.
• if you particularly dislike possible answer, stop and think about why that is before you ask the question.
• if time is limited, be sure to mention how much time is available for discussion before asking questions.
CLOSED QUESTIONS
• "Did you", "Do you", "Were you", "Can you" and other closeds questions will limit the conversation to specific data and an answer you need now.
• Closed questions are particularly good for emergency situations where data or action are needed quickly to protect life or property.
Clearly asking the right questions at the right time is a characteristic of the most effective leaders. It takes some discipline and practice become proficient. Take the time and spend the effort to become more effective at asking questions. It's worth it!
Author: Bruce Johnsen Management Consultant:
824 Munras Ave Suite G
Monterey, CA 93940
831-373-5969
bruce@brucejohnsen.com
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